Privacy Policy

We process your personal data in accordance with the applicable data protection regulations, the General Data Protection Regulation (GDPR), other legislation and this privacy policy. We regularly review and develop our operating methods. On this page, you will find our up-to-date privacy policy and register descriptions.

General principles of processing personal data

Data protection and privacy are important for Puppeteers. When using our services, you provide us with personal data, and we will not break this trust.

  • We process personal data carefully and with a high level of professionalism.
  • We use appropriate technical measures to protect personal data.
  • We always use personal data systematically and lawfully. We collect only the personal data that is necessary for our operations.
  • We seek to operate transparently, which is why we have made this privacy policy available.

What personal data do we collect?

This depends on the services you use. Below are examples of data that our register may include.

General information

We collect information about you so we can identify you as our customer and keep in touch with you. This type of general information includes your name, telephone number, address, workstation location, email address and instant messaging address, for example.

Information related to our services and your devices

When we provide our customers with maintenance and expert services, we store data related to these services that can be attributed to a natural person. Such information includes support requests in the ticketing system, the network location or physical location of the device, the user IDs of the users logged in to the device or information about the user designated for the device, for example.

Where do we collect your personal data?

Directly from you

We collect your data when you contact us via email, telephone or contact form on our website, or use our services.

From your employer or colleagues

If we have a business relationship with the organisation that you represent, your employer, colleagues or other business contacts may give us information about you such as your contact details or details of your role in the relationship. In some cases, data may also be stored in Puppeteers’ customer register.

From our website

Our website is GDPR compliant and uses Matomo Analytics for user tracking. We collect the following:

  • Usage data — when you visit our site, we will store: the website from which you visited us from, the parts of our site you visit, the date and duration of your visit, your anonymised IP address, information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit, and more. We process this usage data in Matomo Analytics for statistical purposes, to improve our site and to recognize and stop any misuse.
  • Cookies — we use cookies for record-keeping purposes and to enhance functionality on our site. You may deactivate or restrict the transmission of cookies by changing the settings of your web browser. Cookies that are already stored may be deleted at any time.

Opt-out of website tracking

From technical systems

When providing services, we use systems that help us maintain the devices you use. These maintenance systems may collect data about devices, and this data is also related to you as the user of the device. This information may include the network location and the physical location of the device, in addition to information related to using the device.

Links to other sites

Our website contains links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

How do we use your personal data?

We may collect, store and use your personal data for the following purposes:

  • to provide you with services or information that you may have requested;
  • to operate, manage, develop and promote our business (including our products and services) and, in particular, our relationship with the organisation you represent (if any) and related transactions including, for example:
    • marketing purposes (when we have either gathered prior opt-in consent and/or have a legitimate interest to send you communications which we believe to be relevant and of use to you);
    • accounting and billing / payment purposes (including to offer financing solutions to customers, together with our finance partners);
  • to keep you informed and updated on relevant products or services you may be interested in;
  • to enable you to take part in our online assessments and surveys;
  • to operate recruiting activities;
  • to process usage data in Matomo Analytics for statistical purposes, to improve our site and to recognize and stop any misuse;
  • to comply with our legal and regulatory obligations and bring and defend legal claims and assert legal rights; and
  • if the purpose is directly connected with an assigned purpose previously made known to you.

Grounds for personal data processing

We always process your personal data based on one of the following legal grounds:

  • You have given us consent to process your personal data. Consent can be given by using our services or contacting our customer service department. You may withdraw your consent at any time.
  • The processing of your personal data is necessary for the execution of our agreement with your employer or employer’s partner.
  • Personal data processing is necessary for the purposes of our, or third parties’, legitimate interests. This may mean, for example, that we process your personal data to prevent fraud, target direct marketing at you or maintain the security of our information systems.
  • Personal data processing is necessary for protecting your or someone else’s vital interest.
  • Personal data processing is necessary for compliance with our statutory obligations.

Data storage and security

We are committed to ensuring the security of your personal data through good data management and careful processing. We use appropriate technical, physical, judicial and organisational measures to protect your data. All service providers that serve as processors of personal data have committed to compliance with the requirements of the General Data Protection Regulation and the measures described in this privacy policy.

We will store your personal data for as long as is necessary to achieve the purposes described in the privacy policy and register descriptions, unless a longer storage period is required or allowed by law.

Disclosure of personal data to third parties

We will not disclose your personal data to third parties without your consent, unless one the following conditions is met:

  • The disclosure of data is based on a law, a regulation or an agreement binding on Puppeteers.
  • Puppeteers and a third party have entered into an agreement on personal data processing.
  • The disclosure of personal data is necessary for a service provided by Puppeteers to you or your employer. For example, when ordering a licence or registering a device warranty, we may have to disclose the contact information of the end customer’s contact person to the supplier or manufacturer.
  • Your personal data was collected in connection with an event we organised in cooperation with our partners. We may disclose your personal data to such partners for marketing communication purposes related to the event.

International transfer of personal data

As a rule, your personal data will be stored only within the European Union (EU) and the European Economic Area (EEA). However, some of our employees/subcontractors handling personal data may be based in non-EU or non-EEA countries. In such cases, Puppeteers has entered into a separate GDPR-compliant data processing agreement with the employee/subcontractor in question.

Your rights

You have the right to review your personal data that has been stored in our registers, the right to have inaccurate personal data rectified, the right to have your personal data erased (right to be forgotten), the right to transmit your personal data to another service, and the right to restrict the processing of your personal data. You can exercise your rights by contacting us by email at [email protected].

Contact us

If you have any questions, comments and requests regarding this privacy statement or our processing of personal data, please send an email to [email protected].

Changes to this policy

This privacy policy is valid from the time of its publication on the Puppeteers website, and all previous versions of this privacy policy become invalid as of such time. Any changes we make to this privacy statement in the future will be posted to our website and also available if you Contact us.

Please check back frequently to see any changes.

Last updated: 25 March 2022